Whether it is Outlook, printers, Microsoft 365, a malware incident, or an urgent workstation problem, Lightnet helps directly, remotely, or onsite.
We cover the topics that actually consume time in the daily office – from Outlook setup to data recovery.
Support is intentionally broad: Microsoft 365, Office installation, printers and peripherals, antivirus and malware removal, backup checks and data recovery. Plus the setup of new devices including data migration from the old machine.
Many software issues can be resolved via remote support in a few minutes. When a physical intervention is needed – a faulty printer, a new monitor, network cabling, hardware replacement – we come onsite.
Installation, licensing, and troubleshooting for the applications people actually work with every day.
Install and activate Word, Excel, PowerPoint, and Outlook. Set up PC, laptop, and smartphone including calendar and contact sync.
Perpetual (Office 2021/2024) or subscription (Microsoft 365 Business)? We compare cost, feature scope, and device count without sales pressure.
Clean installation or upgrade with driver management, data migration, email account setup, and known printers.
Installation and troubleshooting for ERP and industry applications like Bexio, Abacus, or SelectLine. Conflict analysis for driver and plugin issues.
Printers, multifunction devices, monitors, and docking stations integrated cleanly into the existing environment.
Setup via LAN or WLAN, deployment to workstations, default paper format, colour management, and sharing for users or departments.
Configure scan workflows straight to email or a network folder – including SMTP authentication for modern mail providers.
Multi-monitor setups, USB-C docks, and notebook workstation integration. Beamer and meeting-room setups on request.
Barcode scanners, label printers, card readers, and other industry-specific peripherals. Compatibility advice before purchase.
From the infected home PC to centrally managed endpoint protection in the SME.
Thorough cleanup of viruses, trojans, spyware, and adware. Check of autostart, scheduled tasks, and hidden services with residue verification.
Modern endpoint protection, Windows Firewall configuration, browser hardening, and automatic updates for Windows and third-party software.
For SMEs: central console, consistent policies across all workstations, alerts on anomalies, and regular reports.
Many people only discover after a data loss that their backup never actually ran. We check that before it matters.
For private users: automatic backup of photos, documents, and emails to external drives or cloud. For SMEs: professional backup with daily schedules, encryption, and an offsite copy at a second location.
For data recovery: the sooner you contact us after a loss, the higher the chances. Do not keep using the device, avoid repeated boots, and never run recovery tools on the same drive that holds the missing data.
When no physical intervention is needed, remote support is often the fastest route back to a normal working day.
For Outlook issues, user permissions, Office activation, printer mapping, or smaller operating system problems, a remote session removes the bottleneck fast – no travel time, no waiting, instant screen access after you confirm.
If an onsite visit is more useful – new hardware, a broken printer, a network topic, a complex fault – we say so directly and plan the visit cleanly.
Beyond the helpdesk: repair, server operations, cloud, and security work best when coordinated.
Hardware replacement, data recovery, PC cleaning, and system checks when a device no longer runs cleanly.
Active Directory, group policies, DNS, patch management, backup, and monitoring for stable servers.
Exchange Online, Teams, SharePoint, OneDrive, and Power Automate – including migration and ongoing support.
MFA, Conditional Access, password hygiene, endpoint protection, and practical measures for small teams.
Direct download of the QuickSupport module for an immediate remote session after arrangement.
Network, central data storage, backup concept, and permissions planned cleanly instead of patched piecemeal.
Fast access matters as much as expertise for local SMEs.
Service area
IT support, Microsoft 365, servers, and networking for SMEs in Herzogenbuchsee, Langenthal, Burgdorf, Zofingen, and across the Oberaargau region.
Service area
IT support, Microsoft 365, and server management for SMEs in Herzogenbuchsee – with short distances from Graben BE.
Service area
Structured IT consulting, clear priorities, and actionable roadmaps for Bern-based SMEs.
Yes. Access only happens after you confirm a one-time ID and password. You see what is happening on your screen during the whole session and can end the connection at any time.
Support is billed by actual effort. Many individual issues are resolved within 30 to 60 minutes. For ongoing SME support, maintenance packages with a fixed monthly basis are available.
Yes. We migrate documents, photos, email accounts including archives, browser favourites, and – where technically useful – installed applications. Office, industry software, and antivirus licences are checked and reactivated.
Power-cycle the device, check ink/toner status, and make sure it is on the correct network. If that does not help, get in touch – in many cases it is a driver or print queue issue we can fix remotely.
Yes. In addition to ad hoc requests, ongoing support for users, Microsoft 365, and office infrastructure is available. Packages are sized to team size and required response time.
Often yes, especially if the device has not been used much since. Important: do not run recovery tools on the same drive. On SSDs, TRIM can erase deleted data permanently, so every minute counts.
Call or message us directly and we will clarify whether remote support is enough or an onsite visit makes more sense.
