Start remote support quickly
If you are already speaking to us, you can download the right QuickSupport module here and start the session immediately.
- Direct download
- Remote assistance
- For active support cases
Download
The right module for direct support
Please start it only when you are in contact with Lightnet.
Remote support with TeamViewer QuickSupport
If we are supporting you remotely, download the QuickSupport module directly here.
Download QuickSupport
PROCESS
How a remote session works with Lightnet
The flow is intentionally simple so you can get back to work quickly.
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01
1. Start the download
Download the TeamViewer QuickSupport module directly from this page.
-
02
2. Align by phone
We confirm the issue, timing, and next steps together.
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03
3. Share the session
Access is granted only for the specific support session.
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04
4. Resolve the issue
We fix the problem, document the result briefly, and close the session again.
FAQ
Frequently asked questions
Is TeamViewer QuickSupport safe?
Access is granted only for the active support session. You stay in control and can end the session at any time.
Contact
Prefer to clarify the issue first by phone?
Call us and we can quickly determine whether remote support or an onsite visit makes more sense.