Lightnet is an IT provider for SMEs, trades, and local businesses in the Oberaargau region of Switzerland. From helpdesk and Microsoft 365 to Windows Server, networking, and backup – delivered with short distances from Graben BE.
The Oberaargau is a diverse economic area with industry, trades, handwork, fiduciary services, and local service providers. IT requirements vary, but the basic goal is usually the same.
Small and medium-sized businesses want IT that runs reliably, is clearly documented, and provides fast support when problems arise – without their own IT department and without every question first having to pass through a large call centre.
Lightnet is built exactly for that: a regional IT provider based in Graben BE, with short travel distances across the entire Oberaargau region and a service range that covers the everyday needs of an SME. The focus is on Microsoft-based environments – Windows, Microsoft 365, Exchange, Active Directory – complemented by networking, backup, monitoring, and automation.
Our model works for companies that do not yet have a fixed IT partner, as well as for businesses that want an existing environment taken over. Existing systems do not have to be replaced – they are documented, stabilised, and operated further.
Isolated fixes help short-term. What matters is consistent overall operations – from workstations and servers to the cloud.
User accounts, Outlook, printers, file access, software installations, device issues – via remote support and on-site in the region.
User management, Exchange Online, Teams, SharePoint, OneDrive, security, and licences in ongoing operations.
Active Directory, group policies, DNS, file shares, Hyper-V, terminal servers, and hardware migrations.
Firewalls, switches, VLANs, structured WiFi, site-to-site VPN, and secure remote access for employees.
Automated backups, regular restore tests, and clear responsibilities for disaster scenarios.
PowerShell, Power Automate, and custom tools when standard software reaches its limits.
Graben is centrally located in the Oberaargau. The key economic areas are reachable within a few minutes of driving.
Remote support is used for most everyday issues – from Outlook problems to server administration. When hardware needs inspection, network cabling needs to be pulled, or a workstation needs to be set up on-site, Lightnet comes in person.
The service area includes Herzogenbuchsee, Langenthal, Burgdorf, Zofingen, Wiedlisbach, Niederbipp, Roggwil, Melchnau, and the surrounding municipalities in the Oberaargau and adjacent Mittelland. Larger projects – such as server migrations or network overhauls – are planned in advance to minimise disruption.
Reasons vary, but the underlying expectation is usually similar: a dedicated contact person and IT that stays plannable.
Some companies have grown IT structures over the years where no one fully knows how things fit together anymore. IT works somehow, but every change feels risky. In such cases, the current state is assessed, documented, and stabilised where critical.
Other businesses have used rotating providers or relied on ad-hoc help from acquaintances. As the company grows, that eventually stops being enough – because email, file shares, devices, and backup need to be considered together. Lightnet then takes over ongoing management as the central contact.
A third typical entry point is concrete projects: a server migration, a switch from local Exchange to Microsoft 365, the introduction of a clean backup concept, or the consolidation of user accounts and permissions. These projects often evolve into ongoing management.
From the first conversation to ongoing management in clear steps.
Short conversation about the current IT situation, main pain points, and expectations of an IT partner. No obligation, no sales pressure.
Workstations, servers, Microsoft 365, networking, backup, and documentation are reviewed. This produces a clear picture of the current environment.
Together we decide what to fix, stabilise, or document first. Critical risks come before convenience topics.
Quick wins are handled immediately. Larger measures like migrations or network rebuilds are planned and executed without disrupting operations.
Helpdesk, monitoring, patch management, backup checks, and regular reviews keep the environment stable.
Many IT problems in SMEs are organisational rather than technical – because responsibilities are spread across providers.
When the helpdesk sits with one provider, servers with a second, and the website with a third, every incident costs time just to coordinate. Lightnet takes these topics together: user support, Microsoft 365, servers, networking, backup, and, if needed, telephony and web.
This does not mean every existing supplier relationship has to be replaced. Often the opposite makes sense: Lightnet takes overall responsibility, keeps proven partners such as the internet provider or printer service, and coordinates the interfaces centrally.
Main focus: Herzogenbuchsee, Langenthal, Burgdorf, Zofingen, Wiedlisbach, Niederbipp, Roggwil, and surrounding municipalities. Remote support is location-independent; on-site visits are standard within roughly 30 minutes of driving from Graben.
Typically from around 3 to 5 workstations. As soon as user management, email, file shares, and backup need to be organised centrally, a dedicated IT partner saves time and risk. SMEs with 20 to 80 employees are also supported.
Yes. Existing Microsoft 365, server, and network environments are documented and operated further. A complete rebuild is rarely needed. Where existing systems carry risks, these are resolved first.
Requests come in by phone or email. Most issues are solved via remote support. If hardware or networking needs to be checked on-site, Lightnet comes in person. Urgent outages are prioritised.
Both are possible. For ongoing management there are monthly flat rates with a clearly defined scope. Projects are quoted in advance. One-off support is billed by time.
The focus is Microsoft-based environments: Windows 10/11, Windows Server, Active Directory, Exchange, Microsoft 365, Teams, SharePoint, OneDrive, Hyper-V, PowerShell, and Power Automate. Classic networking (firewall, switches, WiFi) and established backup solutions complete the stack.
Yes. Focus areas are patch management, multi-factor authentication, clean permissions, backup strategy, endpoint protection, and Microsoft 365 hardening. Not enterprise-level consulting, but practical measures suitable for SMEs.
Get in touch for a short conversation. We review your current IT situation and propose concrete next steps – no obligation, no sales pressure.
