Graben · Berner Oberaargau
(01)  —  IT MANAGEMENT FOR SMES

Your IT in safe hands – even without an IT department.

Lightnet takes care of your IT on an ongoing basis: workstations, Microsoft 365, servers, network, and backup. One dedicated contact from the region, remote and onsite.

  • Dedicated contact
  • Remote & onsite
  • By effort or monthly
WHAT WE MANAGE

Everything IT-related in a small business

You have one phone number for every IT question. We make sure the individual parts fit together.

01 · HELPDESK

Workstations & helpdesk

PCs, laptops, printers, software, and the small everyday problems. Setting up new staff and closing accounts properly when people leave.

02 · CLOUD

Microsoft 365 & Azure

Email, Teams, SharePoint, OneDrive, licences, and security settings. Servers and device management in Azure on request.

03 · SERVER

Servers & user management

Windows Server, Active Directory, permissions, and file shares – documented and traceable.

04 · NETZWERK

Network & Wi-Fi

Firewall, switches, Wi-Fi, and internet connection. We maintain the network and deal with the provider for you.

05 · RECOVERY

Backup & recovery

Setting up and monitoring backups, and regularly testing that data can actually be restored when it matters.

06 · MONITORING

Updates & monitoring

Planning and installing Windows and software updates, monitoring systems, and tackling problems before they disrupt your business.

Outsourcing IT

Hand over your IT without losing track

Many small companies have no IT department – and do not need one. What they need is someone who knows the setup and can be reached.

We start by recording your existing IT: devices, users, licences, servers, network, and backup. The result is documentation that stays with you, so you always know what you have – independently of us.

After that we look after day-to-day operations. Existing suppliers such as your internet provider or the vendor of your industry software stay. Lightnet coordinates with them so you do not have to mediate between several hotlines.

  • One contact for every IT topic
  • The documentation belongs to you
  • Existing suppliers stay, we coordinate
  • Personal and local
GETTING STARTED

From the first conversation to ongoing management

  1. 01

    Introduction

    Free first meeting at your office or by phone. You tell us what works and what does not.

  2. 02

    Assessment

    We record your IT and show where action is urgent and what can wait.

  3. 03

    Takeover

    Access, documentation, and processes are taken over in an orderly way – while your business keeps running.

  4. 04

    Ongoing care

    From then on we are your contact for everyday issues, updates, and new plans.

BILLING

In the way that suits your business.

Ongoing management billed by effort or as a fixed monthly agreement. All prices excl. VAT.

By effort
180 CHF / hour

excl. VAT · billed in 15-min increments

You only pay for the time actually spent. No base fee, no minimum term.

  • Remote and onsite
  • No minimum term
  • Transparent billing
Request IT management
Monthly
Fixed per month, by agreement

predictable IT costs

For companies that prefer fixed monthly costs. We agree on the scope together after the assessment.

  • Scope agreed together
  • Predictable costs
  • Quote after assessment
Request a quote
FAQ

Frequently asked questions

When does ongoing IT management make sense?

From just a few workstations. As soon as email, users, file shares, and backup need to be organised centrally, a dedicated contact saves time and trouble.

Do we have to rebuild our existing IT?

No. We take over existing environments while they keep running, document them, and improve them step by step where needed.

How is IT management billed?

By effort at CHF 180 per hour excl. VAT in 15-minute increments with no minimum term – or, if you prefer, as a fixed monthly agreement whose scope we define together.

We already have an in-house IT person. Does this still fit?

Yes. We can support that person, take over specific areas, or step in during holidays and busy periods.

Does Lightnet come onsite?

Yes. Much can be solved remotely. For hardware, network, and projects we come to you in the Oberaargau region and around Bern.

Contact

Looking for someone to take care of your IT?

Call or write to us. In a first conversation we look at where your IT stands and what ongoing management could look like.