Graben · Berner Oberaargau
(01)  —  TEMPORARY IT SUPPORT

When your IT is short of hands.

Holidays, illness, a rollout, or a migration: Lightnet steps in as temporary IT help – onsite at your business or remote, for single days or for the length of a project.

  • Onsite or remote
  • Holiday & sick-leave cover
  • Project peaks
TYPES OF ASSIGNMENT

Where we help out

We work with your tools and to your guidelines – so your team can carry on seamlessly afterwards.

01 · SUPPORT

Holiday & sick-leave cover

Your in-house IT person or current provider is unavailable. We take over helpdesk and day-to-day operations until everyone is back.

02 · MIGRATION

Project peaks

Rolling out new devices, an office move, a server or Microsoft 365 migration: extra hands for a limited time.

03 · ARBEITSPLÄTZE

Onsite at your business

Assignments by the day at your office – for workstations, network, hardware, and anything that needs hands-on work.

04 · HYBRID

Remote in your team

Working via remote access, in your ticket system, and over Teams – like an extra team member for a while.

For companies with their own IT

Support that fits into your team

You have your own IT staff or a regular provider? Then we do not replace anyone – we help where things are tight right now.

Before the assignment we agree on what needs to be done, which access is required, and who our contact on your side is. During the assignment we keep a record of what we do.

At the end we hand back cleanly: open items, changed settings, and documentation. Your team can carry on without guesswork.

  • Clear brief before the assignment
  • Working with your tools and processes
  • Clean handover at the end
  • Also for companies that are not Lightnet customers
PROCESS

From bottleneck to assignment

  1. 01

    Describe the gap

    Call or write: what is coming up, from when, and for how long?

  2. 02

    Agree the scope

    Tasks, access, contacts, and whether we work onsite or remote.

  3. 03

    Assignment

    We work alongside you, record what we do, and check in when anything is unclear.

  4. 04

    Handover

    Open items and documentation go back to your team.

FAQ

Frequently asked questions

How quickly can Lightnet step in?

That depends on our workload. Get in touch as early as possible – we will tell you honestly whether and from when we can take over.

Do we need to be a Lightnet customer?

No. Temporary IT help is also meant for companies that have their own IT or another provider.

Which topics do you cover?

Windows workstations and helpdesk, Microsoft 365, Windows Server and Active Directory, network and Wi-Fi, as well as migrations to Microsoft 365 or Azure.

How is an assignment billed?

By effort at our standard rate of CHF 180 per hour excl. VAT. For assignments that can be planned, you receive a quote in advance.

Contact

Is your IT short-handed right now?

Tell us briefly what is coming up. We will quickly let you know whether and how we can help.